Shipping & Return Policy

Shipping & Return Policy
Last Updated: October 2026
At Investin, we want your shopping experience to be simple and reliable. This Shipping & Return Policy explains our general procedures for shipping, delivery, returns, exchanges, and refunds.
Order Processing
Orders are generally processed after successful order confirmation and payment verification, where applicable.
Processing times may vary during sales, promotional events, public holidays, product launches, or periods of unusually high demand.
Once an order has been shipped, customers may receive tracking information through the email address, phone number, or account associated with the order where tracking is available.
Shipping
Shipping availability, charges, and estimated delivery times may depend on the customer's delivery location, order value, product availability, and courier partner.
Any applicable shipping charges will be displayed during checkout before the order is confirmed.
Delivery estimates are not guaranteed delivery dates. Delays may occur because of courier issues, weather conditions, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information. Please review your name, phone number, postal code, and complete delivery address before placing an order.
Investin may not be responsible for delivery failures or delays resulting from incorrect or incomplete information supplied by the customer.
Returns
Eligible products may be requested for return within [7/14] days of delivery.
To qualify for a return, the item should generally be unused, unworn, unwashed, undamaged, and returned with its original tags, packaging, and accessories where applicable.
Proof of purchase or the relevant order details may be required to process a return.
Items showing signs of wear, washing, alteration, damage after delivery, missing tags, or misuse may not be eligible for return.
Non-Returnable Items
For hygiene or other legitimate reasons, certain products may be designated as non-returnable where permitted by applicable law. Any such restrictions should be clearly identified on the relevant product page or before purchase.
Items purchased during clearance or final-sale promotions may also have different return conditions where clearly stated.
Size Exchanges
If you have ordered an incorrect size, you may request a size exchange for an eligible product within the applicable return period.
Exchanges are subject to stock availability. If the requested replacement size is unavailable, we may offer another available option or an applicable refund according to our policy.
Damaged, Defective, or Incorrect Products
If you receive an incorrect, damaged, or defective product, please contact Investin customer support as soon as reasonably possible after delivery.
You may be asked to provide your order number and photographs or other reasonable evidence of the issue so that we can review and resolve the request.
Refunds
Once a returned product is received, it may be inspected to confirm that it meets the applicable return conditions.
If the return is approved, the refund will generally be initiated to the original payment method or another permitted method. The time required for the amount to appear may vary depending on the bank, card issuer, payment provider, and payment method.
Any non-refundable shipping or handling charges, if applicable and legally permitted, will be communicated to the customer.
Order Cancellation
Customers may request cancellation before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
How to Request a Return
To request a return or exchange, contact us with your order number, registered contact details, product information, and reason for the request.
Investin Customer Support
Email: [Support Email]
Phone: [Phone Number]
Once your request has been reviewed, we will provide the applicable return instructions.
Contact Us
For shipping, return, exchange, or refund questions, contact:
Investin
Email: ah1370844@gmail.com
Address: Gaur City Mall